Passengers on the triangle route are among the least satisfied ferry riders in the system. (Susan Riemer/Staff Photo)

Passengers on the triangle route are among the least satisfied ferry riders in the system. (Susan Riemer/Staff Photo)

Study shows triangle route passengers’ dissatisfaction with ferry service

Riders traveling the triangle route were among the most dissatisfied of ferry travelers who responded to the recent winter ferry performance study conducted by Washington State Ferries (WSF).

More than 4,000 respondents took part in the latest Ferry Riders Opinion Group (FROG) survey, which was conducted between March and April regarding riders’ experiences in January through March. While 76 percent of respondents said they were satisfied with ferry service, 16 percent said they were dissatisfied. The highest dissatisfaction rate — 39 percent — came from passengers of the Vashon-Southworth route, which had a small number of respondents, just 22. Vashon-Fauntleroy passengers followed, with 30 percent of 273 respondents saying they were dissatisfied. Passengers on the inter-island San Juan route followed in their dissatisfaction, with 27 percent of 63 respondents saying they were unhappy.

On Vashon, south-end riders were more content with their ferry service than their north-end counterparts, with 11 percent of 88 respondents saying they were dissatisfied. In fact, this route had the lowest dissatisfaction rating of all the routes in the system, followed by Seattle-Bainbridge, with just 13 percent dissatisfied.

Overall, 64 percent of ferry riders say that WSF is a good value, but those numbers were also lower on Vashon, with just 46 percent of respondents on the Point Defiance-Tahlequah route saying they believe it provides a good value and 39 percent saying that is true for Faunteroy-Vashon service.

According to the survey, most riders (71 percent) between Southworth and Vashon use the ferry to commute to work, compared to about half of all riders between Fauntleroy and Vashon. System wide, the route with the largest percent of commuters (78 percent) is the Fauntleroy-Southworth route. The route with the least percentage of commuters is the Coupeville-Port Townsend route.

Also getting notable marks for dissatisfaction was parking availability near terminals, comfort of terminals, bathroom cleanliness and processing of vehicles. Several comments were included about the Fauntleroy terminal, which 45 percent of respondents said they were unhappy with, considering it uncomfortable and often cold, and inefficient, with slow processing of cars and boats that leave partially full despite long lines of cars waiting.

— Susan Riemer

More in News

School district officials tell legislators: sustainability, solvency at risk

The Vashon Island School District is projected to face a $600,000 shortfall… Continue reading

Experts relocate osprey nest near VHS field

Last week, a family home close to the high school and new… Continue reading

Joe Nguyen, newly elected to state senate, looks ahead

Joe Nguyen, the son of Vietnamese immigrants and a lifelong resident of… Continue reading

With comment period closed, WSF will hold meeting in West Seattle Dec. 5.

The comment period for the proposed ferry schedule for the triangle route… Continue reading

Islanders protest Trump’s attorney general pick

A crowd of 70 islanders, joined by the Backbone Campaign, protested at… Continue reading

Weekend celebration will honor island elder

Vashon’s Quaker community is hosting an unusual version of a celebration of… Continue reading

Island-wide power outage scheduled for Thursday night

Outage will last anywhere from a few minutes to 30 minutes.

Water district to discuss raising rates

Water District 19 will hold a meeting next Tuesday, where commissioners will… Continue reading

Funding primary care is focus of health collaborative

Neighborcare is expecting a $350,000 operating deficit this year at the Vashon clinic.

Most Read